Privacy Policy — PacProClean Services

Effective Date: 8/31/2026

1. Introduction

PacProClean Services ("PacProClean," "we," "us," or "our") provides residential and commercial carpet, rug, natural stone, and fabric cleaning services in Agoura Hills, CA and the surrounding area. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit pacproclean.com, request a quote, book a service, or contact us by phone, text, or email.

2. Information We Collect

When you request a quote, book a service, or otherwise interact with us — through our website, by phone, by text, or by email — we may collect:

• Contact information: name, service/mailing address, phone number, and email address
• Service details: the type of service requested, property details, and scheduling preferences
• Payment information: billing details needed to process payment for completed services
• Communications: records of calls, texts, and emails between you and PacProClean, including any consent you give to receive text messages from us

3. How We Use Your Information

We use the personal information we collect to:

• Schedule, confirm, and provide the services you request
• Communicate with you about appointments, quotes, and service updates — including by phone call and text message
• Process payment for services rendered
• Respond to questions, requests, or complaints
• Improve our services and customer experience
• Comply with applicable legal or regulatory obligations

4. Who We Share Your Information With

We do not sell your personal information. We share personal information only as needed to run our business, including with:

• Service providers that support our operations (for example, our scheduling and customer-management platform, our payment processor, and our text-messaging provider)
• Employees and contractors who need the information to do their jobs
• Government authorities or legal counsel, when required by law or to protect our legal rights

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile number and your consent to receive text messages from PacProClean will never be sold or shared with any third party or affiliate.

5. Your Choices

You can stop receiving text messages from us at any time by replying STOP to any message, or by contacting us using the information below. You can also ask us to review, correct, or delete the personal information we hold about you by reaching out directly.

6. Data Security

We take reasonable steps to protect the personal information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date above reflects the most recent revision. Continuing to use our website or services after an update takes effect means you accept the revised policy.

8. Contact Us

PacProClean Services 5739 Kanan Road #224, Agoura Hills, CA 91301 Phone: 818-889-0407 Email: sbland@pacproclean.com

SMS Communications: PacProClean Services may send SMS text messages to phone numbers you provide to us for the purposes of appointment reminders, service updates, and customer follow-up. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. We do not sell or share your phone number with third parties for their marketing purposes.

Text Messaging Consent

If you provide your phone number and opt in to SMS communications, we use it only to send appointment, billing, and service-related messages. Consent to receive texts is never required to use our services. Message and data rates may apply. Messaging frequency may vary. You can opt out anytime by replying STOP. We do not sell, rent, or share your phone number or SMS opt-in status with third parties for marketing purposes.